Help and Support
Staff
Help & FAQ
Staff access to Student Records and/or SITS client is only provided on request. If you require a Student Records and/or SITS account please click here for information about how to apply.
If you already have an account, but are having difficulty with logging-in or other aspects of Student Records, please check the FAQs below to see if your query is covered.
If your query is not below or you require further assistance, please telephone the IT Service Desk on 020 7848 8888 or e-mail 8888@kcl.ac.uk to report the problem you are experiencing.
If your query is about inaccuracies or omissions in the content data, please contact your Academic Centre/School Office (or equivalent) in the first instance, who can then advise whether it is a data issue or a matter that needs to be referred to IT Services.
To log in to Student Records, you must use the username provided to you via email when your Student Records user account was created. If you have a SITS Client account as well, the usernames will be the same for both SITS and Student Records.
If you have forgotten your password, (or your username) please telephone the IT Service Desk on 020 7848 8888 or email 8888@kcl.ac.uk to request a password reset and have a new temporary password sent to you.
Due to the different accounts that exist to accommodate different types of staff, the details you use to log-in to Student Records will depend on your particular account. Please find the category that applies to you below for more information:
| King's Academic >Info Those employed directly by King's College London and registered on KCL payroll. | To log in to Student Records you must use the same King's username and current password you are using to log-in to your email account. King's email usernames are suffixed with @kcl.ac.uk but to login to Student Records you should only use the first part (e.g. if your King's email username is k1234567@kcl.ac.uk, your Student Records username is just k1234567). Check that you are entering the correct username and password combination. If you are sure you are entering the correct details but are still unable to access, please reset your password using the self-service form here and then try again using your newly changed password. |
| Affiliate Academic >Info You have a King's email account but are not directly employed by King's College London. More info here. | To log in to Student Records you must use the username and password issued to you when your Student Records user account was created. If you have forgotten your password (or your username) please telephone the IT Service Desk on 020 7848 8888 or email 8888@kcl.ac.uk to request a password reset and have a new temporary password sent to you. |
Please note down as much information about the nature of the problem, including where available, any error codes/messages displayed on the screen and the web URL where you encountered the issue. If you are able to take a screen capture of the problem page this will be very useful too.
Please then submit a description of the problem to the IT Service Desk. You can telephone them on 020 7848 8888, email 8888@kcl.ac.uk or visit your local IT Service Desk. Note that some access problems may be as a result of your PC's settings. You may therefore need to contact your local desktop support team in order to resolve them.
Contact your Academic Centre/School Office (or equivalent).
Please note down as much information as possible about the nature of the problem, including where available, any error codes/messages displayed on the screen and the web URL where you encountered the issue. Please also include the name and version of the web browser you are using to access Student Records (you can usually get this information via your browser's drop-down Help menu, and then selecting 'About'). If you are able to take a screen capture or 'print screen' of the problem this will be very useful too.
Please then submit a description of the problem to the IT Service Desk. You can telephone them on 020 7848 8888, email 8888@kcl.ac.uk or visit your local IT Service Desk.
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